We are committed to providing world class customer services throughout your Silver Cross experience
When you buy a Silver Cross pram, pushchair, stroller or highchair, you can be sure that the item has been researched, designed, manufactured and tested to the highest possible standards. With over 130 years of experience, Silver Cross is the brand you can trust.
In addition to this guarantee of quality, we aim to provide a corresponding level of quality in our after sales care.
Every one of our 100 official retail partners in the Australia and New Zealand highly trained in all aspects of Silver Cross. Not only will they help you make the best decision about which Silver Cross products to choose; they also offer a full sales back up, meaning that any queries or problems you have can be dealt with quickly and efficiently. You can easily find your local retailer by visiting our store locator page.
Silver Cross also has a special service department set up in Victoria. Their job is to ensure that any products sent for repair via the retailer network or through us here at Silver Cross HQ are fixed rapidly and sent back to our customers as soon as possible, in order to keep any disruption to you to a minimum.
In addition to our retailer network, Silver Cross also has a dedicated customer services team, based here at Silver Cross HQ in Braeside, Victoria. It is their job to ensure that each and every customer enquiry we receive gets dealt with quickly and with the minimum of fuss. Any initial questions you may have for Silver Cross can be answered in our Contact Silver Cross section, and this may be a good starting point for any query you may have.