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FREQUENTLY ASKED

Car Capsules

What car capsules are compatible with Silver Cross prams?

Silver Cross prams are compatible with Maxi-Cosi and Nuna Pipa car capsules. Our Wave, Coast, Pioneer, Wayfarer, Horizon and Surf prams are adaptable for car capsules. Adaptors are sold online and separately, please visit our website to purchase a car capsule here.

Are car capsule adaptors available for Jet?

Not yet, as soon as they are in stock, they will be available on our website.

Toddler Boards

Will a toddler board fit my Pioneer pram?

No, toddler boards will not fit Pioneer prams. Toddler boards are compatible with our Wave, Coast and Surf models.

Does the Jet take a toddler board?

No, the Jet does not take a toddler board.

Travel Bags

What travel bag can I use for my Silver Cross pram?

Silver Cross do not have their own brand of travel bags. We recommend contacting Plane Pal International to speak to them about which one will best fit your pram.

Cleaning

How do I clean the bassinet and fabrics on my pram?

We recommend gentle spot cleaning with soft fabric cloth and mild dish washing detergent.

Warranty

Where do I register my pram warranty?

You can register your pram warranty here.

How do I fill out a warranty claim?

If your pram is within warranty, please fill out our Warranty Claim Form.

Where is my serial number to complete my warranty?

The serial number is on the back of the leaflet with the Instruction Manual and is also under the front foot rest area.

When is my extended warranty applicable from?

The warranty is from the date you pick it up from the store or when you receive it after the order is sent out. If you have purchased it an expo, you can register from your baby’s due date, which a Silver Cross team member will explain to you at the expo.

Do you have out of warranty repairs/ servicing with approved repair agents?

Yes we do, they are located here:

Pram Fix NSW - 1/ 85 Parraweena Rd, Caringbah NSW 2229

Pram Repairs WA - 404/396 Scarborough Beach Rd, Osborne Park WA 6017

Baby Second Heaven VIC - 26 Frankston-Dandenong Rd, Dandenong South VIC 3175

Spare Parts

Where can I buy spare parts?

Spare parts are available for purchase here.

Wave Pram

Where can I learn more about the Wave pram?

See our official Silver Cross YouTube channel here for a detailed overview of our Wave pram.

Why won’t the original Wave seat go on the lower position to make it a double?

The main seat (which has straight edges to clip into the pram) can only go in the top position. The tandem seat (which has curved edges to clip into the pram) can only be placed in the below position. Wave can have up to 30 different configurations, check them out here.

Can I adjust the harness on my Wave?

Our official Silver Cross YouTube channel contains a video on how to adjust your Wave harness here.

My Wave seat is not aligning properly. Why?

Our official Silver Cross YouTube channel contains a video on why here.

What is the difference between Coast and Wave?

Our official Silver Cross YouTube channel contains a video on the differences between our Coast and Wave pram models here.

What’s inside the Wave changing bag?

Watch this video on our official Silver Cross YouTube Channel for more information about the Wave changing bag.

Coast Pram

Where can I find out more about the Coast pram?

You can watch this video on our official Silver Cross YouTube channel to learn more about the Coast.

Pioneer Pram

Where can I find out more about the Pioneer pram?

Watch this video on our official Silver Cross YouTube Channel for Pioneer and Pioneer Special Edition prams.

Is my Pioneer suitable for overnight sleeping?

No, Wave is the only pram in our range suitable for supervised overnight sleeping as it has ventilation at the base of the bassinet that can be turned on and off.

How do I adjust harness on my Pioneer?

Watch our detailed video here for instructions on how to adjust a Pioneer harness.

What is the 2-position hood feature?

The two-position hood feature is unique to Pioneer prams only. No other pram in our range has this feature. It basically provides extra head room and length in the overall seat for your growing child; you can find out more about it here.

Can I add anything to my Pioneer to make it a double?

No, Pioneer prams do not convert to a double pram. A second seat cannot be added. A second (additional tandem seat) can only be added for the Wave and Coast prams in our range.

Surf Pram

Where can I learn more about the Surf Henley prams?

Visit our official Silver Cross YouTube Channel to view a Surf Henley demonstration here.

A step by step longer view on of the Surf Henley pram is also available here.

Horizon-Go Pram (Exclusive to Baby Bunting)

Where can I find out more about the Horizon-Go pram?

Watch this video on our official Silver Cross YouTube Channel for more about our Horizon-Go series pram.

What strollers do you have in your range?

Jet – suitable from newborn up to 15kgs and can be taken on a plane as carry-on.

Zest – suitable from newborn up to 25kgs.

How do I fold my Jet stroller?

Find out how to fold your Jet stroller by visiting our Silver Cross Youtube channel here.

Can I purchase a mosquito net for Jet?

Yes, mosquito nets for the Jet stroller are available for purchase here.

After Care and Maintenance

How do I care for my Pioneer pram, including the wheels?

Our official Silver Cross YouTube channel contains a video here which shows you how to best care for your Pioneer pram.

How do I care for my Wave or Coast pram, including the wheels?

Our official Silver Cross YouTube channel contains a video here which shows you how to best care for your Wave or Coast pram.

Other Common Questions

Where are your stockists?

You can find a list of our Australian stockists on our Store Locator page here.

What expos and events will you be at in 2019?

You can find our upcoming events listed on our Attend a Demo Day page here.

What does “pre-order” mean?

When you buy an item that is on Pre-Order, you accept that the item is not available for immediate shipping and will be shipped in the future, according to the estimated dispatch date that is outlined on the product page. 

When will my order arrive?

You will receive a dispatch email from warehouse@premiumbrands.com.au or info@silvercross.com.au the day your pram is leaving the warehouse. For other shipping related enquiries, please visit our Order Tracking page here.

What payment options are available?

We accept PayPal, ZipMoney, AfterPay and credit card. We do not accept American Express or Diners Club cards.

Can I purchase a sun cover for my pram?

For Surf and Aston Martin prams, we have a Surf Summer pack available here, which also provides protection against mosquitos. For all other prams, our stylish universal parasol provides sun protection and is available for purchase here.

How long will a pram repair take?

A pram repair usually takes between 7-10 business days. Customer Service will advise you of the approximate time.

Does the Sleepover take a capsule or second seat?

No, the Sleepover does not take a capsule or second seat.

How do I fold my Jet stroller?

Visit our official Silver Cross Youtube channel here to view Jet stroller folding instructions.

How do I attach my cup holder? 

Our official Silver Cross YouTube channel contains instructions on how to attach your cup holder here.

How do I learn more about the different prams in your range? 

We have detailed videos available on our official Silver Cross YouTube channel, please watch them here.

Do you sell doll prams?

Yes, you can view our Silver Cross Doll prams and heritage collection here. Our Play Like Mum website also includes doll prams available for purchase here.

When is your next high tea event?

Our next high tea event as at the Langham in Melbourne on 24 October. Details revealed soon. For an overview of what to expect, please watch our video.

What is Micralite?

Micralite is a fun outdoor adventure pram designed for parents and families who love life, love music festivals, the great outdoors, the beach and enjoy the café culture and urban street life that they always have. The brand is proudly owned by Silver Cross. The Micralite ethos is to provide high performance products that encourage family adventure every single day. 

So whether parents are in the city, outdoors or travelling, their kids can go anywhere in unrivalled comfort. 

Visit our global Micralite Instagram page here to find out more.

Visit us at upcoming expos or you can purchase any of the three FastFold, SmartFold or TwoFold prams directly from our website here.