Returns & Refunds
We do not offer an exchange or refund for change of mind purchase for discontinued models or sale items ex display or demo model prams. If you receive a faulty item please contact us within 7 days of the date of delivery via email to firstname.lastname@example.org or phone 03 9580 5260
We offer free shipping for faulty products returns within 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging. To complete your return, we require a receipt or proof of purchase. Any item in its original condition, is damaged or missing parts will not be refunded.
Refunds and Returns (if applicable)
To be eligible for a refund, your item must be unused and in the same condition that you received it. Therefore it must be unopened and in the original packaging. if it has been opened, we are not able to process the return/refund.
To complete your return, we require a receipt or proof of purchase. Any item in its original condition, is damaged or missing parts will not be refunded. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet first check your bank account again, followed by contacting your credit card company. It may take some time before your refund is officially posted.
10 Capital Court, Braeside VIC 3195