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Shipping Information

**Large Bulky items (prams,cot,drawers) cannot be delivered to a Post Office or a PO BOX.

When you buy an item that is on Pre-Order, the item is not available for immediate shipping and will be shipped in the future, according to the estimated dispatch date that is outlined on the product page.

Your order will leave our warehouse within 5 business days after your payment is received and processed, with the exception of pre order items.

Signature on Delivery:
If your order contains a high-value item, or something that cannot be hidden at the time of delivery, we may require signature at the time of delivery. This ensures you are the one that actually receives the item and there is no theft involved. You may opt to give "Authority to Leave"

However, if a signature waiver is requested for an order, Silver Cross removes all responsibility from the order once the order is marked as "delivered" with the carrier.

Silver Cross will view this order as complete and any loss or theft on the order must be taken by the customer to the carrier. Silver Cross is not responsible for any claims once the item is marked as delivered and a signature option was waived by the customer. 

We make every effort to ship all orders by the expected shipping date, however, on occasion we can experience delays outside of our control.

When your order is ready to be shipped you will receive email notification from Premium Brands the distributors of Silver Cross prams,** this email could go to junk or spam so please check these email boxes. 

Below is a guide only for estimated delivery eta once your order leaves out Braeside warehouse ***please note some regional areas an take longer to arrive.

  CITY & METRO REGIONAL AREAS

NSW & VIC & SA

Up to 2 business days Up to 5 business days
QLD & WA 
NT
Up to 3-6 days Delivery times vary depending on how regional you are, please allow between 7-14 days for delivery

 

Please note, Silver Cross reserves the right to update shipping charges without prior notice. Border Express is the Freight Courier we use to ship out larger itesm ( prams, cots etc) 

****it can sometimes take up to 24 hours for your information to appear in the freight company's system.