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Shipping Information

Shipping is from Braeside Victoria. Your order will leave our warehouse within 5 days after your payment is received and processed, with the exception of pre order, back orders and items out of stock.  When your order is ready to be shipped you will receive email notification from Premium Brands the distributors of Silver Cross prams,** this email could go to junk or spam so please check these email boxes. 

The email will contain the freight company name and tracking number to track your delivery. Please note that it can take until the next morning  for your tracking number to be searchable on the freight company's website, as the goods needs to reach their depo before any delivery eta is available.

When you buy an item/s that is on Pre- Order, the item is not available for immediate shipping and will be shipped when the stock arrives, according to the estimated dispatch date outlined on the product page.

If you are not at the nominated address when delivery occurs, a card will be left with details to arrange a re delivery or collection of your order. ***Please note  unfortunately, we cannot call you on the day in advance of the delivery being made.

Below is a guide only for estimated delivery eta once your order leaves out Braeside warehouse ***please note some regional areas an take longer to arrive.

  CITY & METRO REGIONAL AREAS

NSW & VIC & SA

Up to 2 business days Up to 5 business days
QLD & WA 
NT
Up to 3-6 days,depending on destination Delivery times vary depending on how regional you are, please allow between 7-14 days for delivery