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Shipping Information

Once processed your order will be dispatched from our Melbourne warehouse. When  your order is ready to leave our warehouse, we'll send you a dispatch notification email. Please look out for an email from warehouse@premiumbrands

*** dispatch from our warehouse  is usually within 2-3 days once your order has been processed please note this is for in stock items only 

This email will contain your tracking number to use to track your delivery. Please note that it can often takes 2-3  hours for your tracking number to be searchable on the delivery company's website. 

If you are not at the nominated address when delivery occurs, a card will be left with details to arrange a re delivery or collection of your order.

Once you have received your order, please notify Customer Service via email within 24hrs of delivery, if any items are missing or damaged. Outside of this period Silver Cross is not liable for refunding or replacing items (outside of warranty claims).

Below is a guide only for estimated delivery eta .please note regional areas an take longer to arrive.

VIC 1-2 

ACT 1-2 

WA  5-6 

TAS 2-3  

NSW  1-2     

NT 5-7 

VIC 1-2 

QLD 3-4